This course covers the basics of communication techniques for the telephone. Immediately following the review of the basics, this webinar will provide some additional information and tips to help improve your effectiveness when answering the telephone.
Intended Audience:
General
Learning Objectives:
- Recognize the importance of three critical values
- Learn three primary telephone skills
- Review basic procedures of answering a telephone
- Learn the importance of taking notes
- Learn what not to do when answering the telephone
- Learn more effective word usage
- Learn how to deal with challenging callers
Pre-requisites/Learning Level:
No Pre-requisites
Competencies addressed:
Communications 1.4. Express empathy and respond accordingly to meet the needs of the interaction or situation.
CEUs Offered:
N/A
Cost:
Free
Modality/format:
Online Self-Pace
Length:
1 hour
Presenter(s) and/or Content Experts:
Technical requirements:
- Adobe Acrobat Reader
- Speakers
Registration requirements:
Register a free account
