Provider: American Red Cross (ARC)

Description: Used in conjunction with ARC’s Shelter Operations course, this workbook serves two purposes. It is designed as a field resource for workers, and it provides materials for use in training. The front of the workbook presents helpful information and specific shelter procedures that will guide you through the shelter process. The back of the workbook will lead you through the Shelter Operations course. It provides places for you to take notes and jot down questions. We encourage you to customize these materials, so that they become a valuable resource when you work in a shelter. When you receive this workbook during the Shelter Operations course, your instructor will refer to this material throughout the course. You will find some additional information in the workbook beyond what is covered in class. This material is still critical for running a successful shelter. Please be sure to read it after class.

Target audience:  Shelter workers

Download workbook (PDF format)