Every job position has customers. This webinar helps participants explore who their customers are.
- Define who customers are
- Define service
- Explain RATER - the five service quality elements
- Discuss the communications/customer service connection
Communications 1.5. Provide clear and concise feedback that communicates expectations to peers, management, and customers.
Presenter(s) and/or Content Experts:
- Adobe Acrobat Reader
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