Basic Customer Service Skills: Customer Service 101

Category: Communication

Every job position has customers.  This webinar helps participants explore who their customers are.

Intended Audience:

General

Learning Objectives:

  • Define who customers are
  • Define service
  • Explain RATER - the five service quality elements
  • Discuss the communications/customer service connection

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

Communications 1.5.  Provide clear and concise feedback that communicates expectations to peers, management, and customers. 

CEUs Offered:

Cost:

Free

Modality/format:

Online Self-Pace

Length:

1 hour

Presenter(s) and/or Content Experts:

Technical requirements:

  • Adobe Acrobat Reader 
  • Speakers

Registration requirements:

Register a free account

Creation and/or update: February 21, 2014