Course Summary
1. Title: Basic Customer Service Skills: Customer Service 101
2. Keywords/Themes:
3.
Course Description:
Every
job position has customers. This webinar helps participants explore who
their customers are.
4.
Intended Audience: General
5. Learning Objectives:
- Define
who customers are - Define
service - Explain
RATER - the five service quality elements - Discuss
the communications/customer service connection
6.
Pre-requisites/Learning Level: No Pre-requisites
7. Competencies addressed:
Communications 1.5. Provide clear and concise
feedback that communicates expectations to peers, management, and
customers.
8. CEUs Offered:
9. Cost: Free
10. Modality/format: Online Self-Pace
11. Length: 1 hour
12. Presenter(s) and/or Content
Experts:
13. Technical requirements:
- Adobe Acrobat Reader
- Flash Player
- Speakers
14. Registration requirements: Register a free account
15. Creation and/or update: February 21,2014