Course Summary

1. Title: Basic Customer Service Skills:  Customer Service 101

2. Keywords/Themes:

3.
Course Description:

Every
job position has customers.  This webinar helps participants explore who
their customers are.

4.
Intended Audience: General

5. Learning Objectives:

• Define
  who customers are
• Define
  service
• Explain
  RATER - the five service quality elements
• Discuss
  the communications/customer service connection

6.
Pre-requisites/Learning Level: No Pre-requisites

7. Competencies addressed:

Communications 1.5.  Provide clear and concise
feedback that communicates expectations to peers, management, and
customers. 

8. CEUs Offered:

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 1 hour

12. Presenter(s) and/or Content
Experts:

13. Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: February 21,2014