Course Summary

1. Title: Basic Supervision Skills:  Supervision – Coaching

2. Keywords/Themes:

3.
Course Description:

Supervisors
frequently engage in coaching discussions with their employees to deal with
work-related discrepancies, while fostering respectful supervisor-employee
relationships.

4.
Intended Audience: General

5. Learning Objectives:

• Identify
  supervisor's role and responsibility when faced with situations requiring
  coaching/redirecting.
• Learn
  tools to diagnose performance issues and determine the best course of
  action.

6.
Pre-requisites/Learning Level: No Pre-requisites

7. Competencies addressed:

Conflict Management 2.3 and Human Resources 9.1. 
Effectively resolve internal employee and/or organizational conflicts through
use of conflict management techniques.  Provide timely and useful
performance reviews.

8. CEUs Offered:

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 1 hour

12. Presenter(s) and/or Content
Experts:

13. Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: February 21,2014