Course Summary

The purpose of this course is to provide practical, hands on, experience in conflict management. The course will focus on how conflict management can be used in a variety of work settings.

Intended Audience

General

Learning Objectives:

• Define conflict and resolution
•  
• Know how to structure management process
• Be able to feel more confident about approaching conflicts

Pre-requisites/Learning Level

No pre-requisites

Competencies addressed

Conflict Management 2.1. Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response.

CEUs Offered

None

Cost

Free

Modality/format

Online Self-Pace

Length

3 hours

Presenter(s) and/or Content Experts

Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

Registration requirements

Register a free account

Creation and/or update

October 17, 2012