1. Title: Conflict Management
purpose of this course is to provide practical, hands on, experience in
conflict management. The course will focus on how conflict management can
be used in a variety of work settings.
5. Learning Objectives:
conflict and resolution.
how to structure management process.
able to feel more confident about approaching conflicts.
Pre-requisites/Learning Level: No Pre-requisites
7. Competencies addressed:
Conflict Management 2.1. Apply problem-solving
techniques to identify the problem, determine solutions and implement a
8. CEUs Offered: None
9. Cost: Free
10. Modality/format: Online Self-Pace
11. Length: 3 hours
12. Presenter(s) and/or Content
13. Technical requirements:
- Adobe Acrobat Reader
- Flash Player
14. Registration requirements: Register a free account
15. Creation and/or update: October 17, 2012