Course Summary

1. Title: Conflict Management

2. Keywords/Themes:

3.
Course Description:

The
purpose of this course is to provide practical, hands on, experience in
conflict management.  The course will focus on how conflict management can
be used in a variety of work settings. 

4.
Intended Audience:

5. Learning Objectives:

• Define
  conflict and resolution.
• Know
  how to structure management process.
• Be
  able to feel more confident about approaching conflicts.

6.
Pre-requisites/Learning Level: No Pre-requisites

7. Competencies addressed:

Conflict Management 2.1.  Apply problem-solving
techniques to identify the problem, determine solutions and implement a
solution/response.

8. CEUs Offered: None

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 3 hours

12. Presenter(s) and/or Content
Experts:

13. Technical requirements:

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: October 17, 2012