Core Unit 3: Communication and Interpersonal Skills

There are 2 sections in this course:

  • Section 1: Successful Communication in a Professional Manner
  • Section 2: Assistive Devices and Difficult Communication

There are learning activities, list of resources, and quiz at the end of each part of this unit. The learning activities will provide you with an opportunity to apply the knowledge and skills presented in the course. 

A Certificate of Completion is awarded on successful completion of this course. 

Intended Audience

The intended audience for this course is direct care professionals.

Learning Objectives:

Upon completion of Unit 3, Section 2, you will be able to:

  • List types of communication
  • Diagram the components of successful communication
  • Discuss factors that can affect an individual’s communication
  • Discuss strategies for communication that will build professional relationships with persons served.
  • Describe communication approaches when persons served have hearing, sight or speech disabilities.

Upon completion of Unit 3, Section 2, you will be able to:

  • Explain how assistive technology is used to ensure the safety of people with hearing, sight, and other impairments to communication.
  • Discuss the direct care professional’s role related to using and maintaining assistive technology used by the person served.
  • Discuss communication approaches for difficult situations
  • Discuss when a supervisor or designee should be notified

Pre-requisites/Learning Level

No pre-requisites

Competencies addressed

Competencies identified

Analytical/Assessment Skills, Communication Skills, Community Dimensions of Practice Skills, Leadership and Systems Thinking Skills

CEUs Offered





Online Self-Pace


1 hour

Presenter(s) and/or Content Experts

Marcia Driscoll, RN

Technical requirements:

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

Registration requirements

Register a free account

Creation and/or update

October 31, 2012