The Messenger Chronicles: Effective Communication Strategies for Difficult Conversations - Managing Stress and Time

Course Summary

1. Title: The Messenger Chronicles: Effective
Communication Strategies for Difficult Conversations - Managing Stress and Time

2. Keywords/Themes:

3.
Course Description:

The
"Messenger Chronicles" online training series presents ideas for
communication in difficult situations.  The "Managing Stress and
Time" module, helps learners to recognize the symptoms of stress and the
factors that may increase their susceptibility to stress.  Strategies to
manage stress are offered in the scenario-based training.  Learners are
also given a framework for managing and prioritizing tasks to help minimize
"stress-causing" situations.  Job aids like the "Project
Startup Tool" and the "Urgent/Important Matrix" are provided for
learners' use.

"Managing
Stress and Time" features strategies and frameworks used in real world
situations that learners can apply to their own environments.  Open-ended
and multiple-choice questions give learners the opportunity to reflect on the
course content and compare their thoughts to expert recommendations.

4.
Intended Audience:

5. Learning Objectives:

At the end of this course, you will be able to
do the following:

  • List
    four symptoms of stress
  • Describe
    two ways people react to stress
  • List
    some factors that affect a person's vulnerability to stress
  • List
    and describe four ways to manage stress
  • Explain
    the "myth of multi-tasking"
  • Describe
    how the "Urgent/Important" matrix can be applied to your work
  • List
    two reasons why a person may procrastinate

6.
Pre-requisites/Learning Level: None

7. Competencies addressed:

Communication 1.5.  Provide clear and concise feedback
that communicates expectations to peers, management, and customers

8. CEUs Offered: CHES
to receive 1 Category / CECH in health education, 1 contact hour in nursing
continuing education

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 20 minutes

12. Presenter(s) and/or Content
Experts:

13. Technical requirements:

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: October 17, 2012