Course Description and Learning Objectives:

 Overview of Quality Improvement in Public Health

In this course participants will learn:

•        The difference between quality assurance and quality improvement (QI),

•        The importance of QI in public health

•        Quality improvement models with an emphasis on the Plan-Do-Study-Act (PDSA) cycle.

•        Two basic QI tools:  Cause and effect diagrams and flowcharts.

•        How and when to use each tool

•        Have the opportunity to practice developing a flowchart.

Target audience:  Employees interested in quality improvement

Location:  Lucas State Office Building, Rooms 517-518
Instructor:   Joy Harris

Target Audience:  IDPH employees interested in quality improvement

Additional Comments:   This is a face-to-face class in Des Moines, Iowa; not an online class.