Basic Customer Service Skills: The Heart of Communications

Course Summary

1. Title: Basic Customer Service Skills: The
Heart of Communications

2. Keywords/Themes:

3.
Course Description:

This
course covers the basics behind effective communications.  The "Total
Package" of communication helps participants understand the components of
communication.  The communication process, the importance of listening,
and barriers to effective communications are also discussed.

4.
Intended Audience: General

5. Learning Objectives:

  • Discuss
    the communication process
  • Discuss
    the importance of listening
  • Explain
    the barriers of effective communication

6.
Pre-requisites/Learning Level: No Pre-requisites

7. Competencies addressed:

Communications 1.1.  Listen actively and respectfully
while acknowledging the thoughts and opinions of others.

8. CEUs Offered:

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 1 hour

12. Presenter(s) and/or Content
Experts:

13. Technical requirements:

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: February 21,2014