Communication

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Exploring Cross-Cultural Communication

Course Title surrrounded by Ten Essential Services

This course invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communications, and strategies for communicating more effectively.

Intended Audience

General

Learning Objectives:

  • Give examples of discriminating and non-discriminating practices in providing public health services...
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Cross-Cultural Communication and Nutrition Assessment

A woman holding a baby

This course is designed for WIC personnel and other health care providers who complete nutrition assessments. Awareness of cross-cultural communication allows WIC personnel to create a more rich and enhanced assessment and counseling experiences with clients. The goals of the course are to:

  • Describe cross-cultural communication and why it is necessary in practice.
  • Provide examples of effective communication techniques when completing nutrition...
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Improving Interpersonal Communication and Relationships

The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances career mobility. The communication elements discussed in this course are designed to provide insight into your professional and personal communication.

Intended...

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The Messenger Chronicles: Managing Stress and Time

Title  - The Messenger Chronicles! Effective Communication Strategies for Difficult Conversations

The "Messenger Chronicles" online training series presents ideas for communication in difficult situations.  The "Managing Stress and Time" module, helps learners to recognize the symptoms of stress and the factors that may increase their susceptibility to stress.  Strategies to manage stress are offered in the scenario-based training.  Learners are also given a framework for managing and prioritizing tasks to help minimize "stress-causing" situations.  Job aids like the "Project Startup...

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Managerial Communications

On completion of this course, the user will be able to demonstrate written and oral communication skills that are needed as a leader in a health department by:  identifying communication skills, listing effective presentation skills, and distinguishing different writing techniques.

Intended Audience:

Learning Objectives:

  • Module 1:  Effective Interpersonal Communication - Distinguish the fundamental elements of message, explain the message model,...
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Basic Customer Service Skills: The Heart of Communications

This course covers the basics behind effective communications.  The "Total Package" of communication helps participants understand the components of communication.  The communication process, the importance of listening, and barriers to effective communications are also discussed.

Intended Audience:

General

Learning Objectives:

  • Discuss the communication process
  • Discuss the importance of listening
  • Explain the...
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The Messenger Chronicles: Introduction & The Four Cs

Course Title

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

 

The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations.  This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting responsibility for one's own...

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How to Manage Conflict so it Does not Manage You

This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace.  With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.

Intended Audience:

Learning Objectives:...

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Basic Customer Service Skills: "Hello" Now What? Telephone Skills

This course covers the basics of communication techniques for the telephone.  Immediately following the review of the basics, this webinar will provide some additional information and tips to help improve your effectiveness when answering the telephone.

Intended Audience:

General

Learning Objectives:

  • Recognize the importance of three critical values
  • Learn three primary telephone skills
  • Review basic procedures of answering a...
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Basic Customer Service Skills: Customer Service 101

Every job position has customers.  This webinar helps participants explore who their customers are.

Intended Audience:

General

Learning Objectives:

  • Define who customers are
  • Define service
  • Explain RATER - the five service quality elements
  • Discuss the communications/customer service connection

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

...

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