There are three sections in this course:
- Section 1: Cross-Cultural and
Communication Techniques - Section 2: Communicating with
Language Differences - Section 3: Scenarios
There are review questions at the end of each section. These review questions will provide you
with an opportunity to apply the knowledge and skills presented in these
sections. There are six scenarios provided in the course that will allow you to
see the recommended actions for each scenario. The "Cultural
Competence" game is provided for a fun activity and with revision
questions to enhance content retention. Finally, there is a post-test at the
end of the course.
Intended Audience
WIC CPAs (competent professional
authorities) who perform nutrition assessments for WIC participants
Learning Objectives
Section 1:
Cross-Cultural and Communication Techniques
After completing this section, participants
will be able to:
- Identify client
demographics and their backgrounds. - Recognize the
importance of cross-cultural communication. - Recognize how
your culture and background may influence your communication skills during
nutrition assessment. - Identify communication
challenges when working with multicultural clients. - Identify ways
to establish trust and build rapport with participants. - Apply effective
communication techniques when completing nutrition assessment.
Section 2:
Communicating with Language Differences
After completing this section, participants
will be able to:
- Describe the
process of selecting and working with interpreters and language lines. - Identify the
appropriate strategies when communicating with clients that have language
differences. - Define low
literacy and health literacy.
Section 3: Scenarios
After completing this section, participants
will be able to:
- Practice cultural
sensitivity and critical thinking when completing nutrition assessment.
Pre-requisites/Learning Level
No Pre-requisites
Competencies addressed
Core Competencies for Public Health
Professionals
Domain 3: Communication Skills
- 3A1. Identifies the literacy of populations served (e.g.,
ability to obtain, interpret, and use health and other information; social
media literacy) - 3A2. Communicates in writing and orally with linguistic and cultural
proficiency (e.g., using age-appropriate materials, incorporating images)
Domain 4: Cultural Competency Skills
- 4A3. Describes the ways diversity may influence policies,
programs, services, and the health of a community - 4A5. Addresses the diversity of individuals and populations when implementing
policies, programs, and services that affect the health of a community
Contact Hours/CEUs Offered
This course has been approved for 2.0 nursing contact hours by the Iowa Board of nursing Provider #94. The course has also
been approved by the Commission on Dietetic Registration for 2.0 CPEUs (Level 2). If you would like CEUs for this course, you will have an opportunity
at end of the course to request credit
Cost
Free
Modality/format
Online Self-Pace
Length
2 hours
Presenter(s) and/or Content Experts
Nor Hashidah Abd-Hamid, PhD; Urmil Aggarwall, MS, RD, LD; Brenda Dobson, MS, RD, LD; Dena
Fife, MA; Pat Hildebrand, MS, RD, LD; Kim Staab, RN; Marilyn Alger, MSW; Janice
Edmunds-Wells, MSW; Debra Kibbe, MS; Michele Devlin, DrPH; Mark Grey, PhD
Technical requirements
- Adobe Acrobat Reader
- Flash Player
- Speakers
Registration requirements
Register a free account
Creation and/or update
October 19, 2012