There are three sections in this course:

• Section 1: Cross-Cultural and Communication Techniques
• Section 2: Communicating with Language Differences
• Section 3: Scenarios

There are review questions at the end of each section. These review questions will provide you with an opportunity to apply the knowledge and skills presented in these sections. There are six scenarios provided in the course that will allow you to see the recommended actions for each scenario. The "Cultural Competence" game is provided for a fun activity and with revision questions to enhance content retention. Finally, there is a post-test at the end of the course.

Intended Audience

WIC CPAs (competent professional authorities) who perform nutrition assessments for WIC participants

Learning Objectives

Section 1: Cross-Cultural and Communication Techniques

After completing this section, participants will be able to:

• Identify client demographics and their backgrounds.
• Recognize the importance of cross-cultural communication.
• Recognize how your culture and background may influence your communication skills during nutrition assessment.
• Identify communication challenges when working with multicultural clients.
• Identify ways to establish trust and build rapport with participants.
• Apply effective communication techniques when completing nutrition assessment.

Section 2: Communicating with Language Differences

After completing this section, participants will be able to:

• Describe the process of selecting and working with interpreters and language lines.
• Identify the appropriate strategies when communicating with clients that have language differences.
• Define low literacy and health literacy.

Section 3: Scenarios

After completing this section, participants will be able to:

• Practice cultural sensitivity and critical thinking when completing nutrition assessment.

Pre-requisites/Learning Level

No Pre-requisites

Competencies addressed

Core Competencies for Public Health Professionals

Domain 3: Communication Skills

• 3A1. Identifies the literacy of populations served (e.g., ability to obtain, interpret, and use health and other information; social media literacy)
• 3A2. Communicates in writing and orally with linguistic and cultural proficiency (e.g., using age-appropriate materials, incorporating images)

Domain 4: Cultural Competency Skills

• 4A3. Describes the ways diversity may influence policies, programs, services, and the health of a community
• 4A5. Addresses the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community

CEUs Offered

This course has been approved for 2.0 nursing contact hours by the Iowa Board of nursing Provider #94. The course has also been approved by the Commission on Dietetic Registration for 2.0 CPEUs (Level 2). If you would like CEUs for this course, you will have an opportunity at end of the course to request credit

Cost

Free

Modality/format

Online Self-Pace

Length

2 hours

Presenter(s) and/or Content Experts

Nor Hashidah Abd-Hamid, PhD; Urmil Aggarwall, MS, RD, LD; Brenda Dobson, MS, RD, LD; Dena Fife, MA; Pat Hildebrand, MS, RD, LD; Kim Staab, RN; Marilyn Alger, MSW; Janice Edmunds-Wells, MSW; Debra Kibbe, MS; Michele Devlin, DrPH; Mark Grey, PhD

Technical requirements

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

Registration requirements

Register a free account

Creation and/or update

October 19, 2012