There are three sections in this course:

• Section 1: Cross-Cultural and
  Communication Techniques
• Section 2: Communicating with
  Language Differences
• Section 3: Scenarios

There are review questions at the end of each section. These review questions will provide you
with an opportunity to apply the knowledge and skills presented in these
sections. There are six scenarios provided in the course that will allow you to
see the recommended actions for each scenario. The "Cultural
Competence" game is provided for a fun activity and with revision
questions to enhance content retention. Finally, there is a post-test at the
end of the course.

Intended Audience

WIC CPAs (competent professional
authorities) who perform nutrition assessments for WIC participants

Learning Objectives

Section 1:
Cross-Cultural and Communication Techniques

After completing this section, participants
will be able to:

• Identify client
  demographics and their backgrounds.
• Recognize the
  importance of cross-cultural communication.
• Recognize how
  your culture and background may influence your communication skills during
  nutrition assessment.
• Identify communication
  challenges when working with multicultural clients.
• Identify ways
  to establish trust and build rapport with participants.
• Apply effective
  communication techniques when completing nutrition assessment.

Section 2:
Communicating with Language Differences

After completing this section, participants
will be able to:

• Describe the
  process of selecting and working with interpreters and language lines.
• Identify the
  appropriate strategies when communicating with clients that have language
  differences.
• Define low
  literacy and health literacy.

Section 3: Scenarios

After completing this section, participants
will be able to:

• Practice cultural
  sensitivity and critical thinking when completing nutrition assessment.

Pre-requisites/Learning Level

No Pre-requisites

Competencies addressed

Core Competencies for Public Health
Professionals

Domain 3: Communication Skills

• 3A1. Identifies the literacy of populations served (e.g.,
  ability to obtain, interpret, and use health and other information; social
  media literacy)
• 3A2. Communicates in writing and orally with linguistic and cultural
  proficiency (e.g., using age-appropriate materials, incorporating images)

Domain 4: Cultural Competency Skills

• 4A3. Describes the ways diversity may influence policies,
  programs, services, and the health of a community
• 4A5. Addresses the diversity of individuals and populations when implementing
  policies, programs, and services that affect the health of a community

Contact Hours/CEUs Offered

This course has been approved for 2.0 nursing contact hours by the Iowa Board of nursing Provider #94. The course has also
been approved by the Commission on Dietetic Registration for 2.0 CPEUs (Level 2). If you would like CEUs for this course, you will have an opportunity
at end of the course to request credit

Cost

Free

Modality/format

Online Self-Pace

Length

2 hours

Presenter(s) and/or Content Experts

Nor Hashidah Abd-Hamid, PhD; Urmil Aggarwall, MS, RD, LD; Brenda Dobson, MS, RD, LD; Dena
Fife, MA; Pat Hildebrand, MS, RD, LD; Kim Staab, RN; Marilyn Alger, MSW; Janice
Edmunds-Wells, MSW; Debra Kibbe, MS; Michele Devlin, DrPH; Mark Grey, PhD

Technical requirements

• Adobe Acrobat Reader 
• Flash Player 
• Speakers

Registration requirements

Register a free account

Creation and/or update

October 19, 2012