How to Manage Conflict so it Does not Manage You

Course Summary

1. Title: How to Manage Conflict so it Does
not Manage You

2. Keywords/Themes:

Course Description:

course describes essential strategies to improve effectiveness when dealing
with all types of interpersonal and group conflicts that may be experienced
with co-workers, bosses, and employees in the workplace.  With the right
strategies, even conflict-avoiders and in-your-face confrontational types will
learn ways to increase their chances of achieving win-win outcomes, while
improving interpersonal communication in the process.

Intended Audience:

5. Learning Objectives:

  • Identify
    the benefits of adopting a "conflict manager's mindset"
  • Identify
    the five predominate styles of conflict management and the situations when
    each is most appropriate
  • Apply
    strategies to neutralize your own emotions as well as those of others
  • Utilize
    the four-step conflict resolution process to achieve better outcomes to
    most simple conflicts
  • Deal
    more effectively with complex or difficult conflicts through the use of
    seven "turnaround strategies"
  • Understand
    the effects of turf battles on the functioning of state health departments
  • Apply
    structural and interpersonal strategies to identify and resolve turf
    problems within the department
  • Describe
    the three types of integrated effort that are more likely to be achieved
    when turf issues have been resolved

Pre-requisites/Learning Level: No Pre-requisites

7. Competencies addressed:

Communication 1.3, Conflict Management 2.1, and Leadership
11.3.  Utilize effective communication to facilitate team
development.  Apply problem-solving techniques to identify the problem,
determine solutions and implement a solution/response.  Examine and
evaluate problems and challenges for the organization.

8. CEUs Offered: N/A

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 3 hours

12. Presenter(s) and/or Content

13. Technical requirements:

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: February 21, 2014