This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace. With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.
- Identify the benefits of adopting a "conflict manager's mindset"
- Identify the five predominate styles of conflict management and the situations when each is most appropriate
- Apply strategies to neutralize your own emotions as well as those of others
- Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts
- Deal more effectively with complex or difficult conflicts through the use of seven "turnaround strategies"
- Understand the effects of turf battles on the functioning of state health departments
- Apply structural and interpersonal strategies to identify and resolve turf problems within the department
- Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved
Communication 1.3, Conflict Management 2.1, and Leadership 11.3. Utilize effective communication to facilitate team development. Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response.
Examine and evaluate problems and challenges for the organization.
Presenter(s) and/or Content Experts:
- Adobe Acrobat Reader
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