How to Manage Conflict so it Does not Manage You

Category: Communication

This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace.  With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.

Intended Audience:

Learning Objectives:

  • Identify the benefits of adopting a "conflict manager's mindset"
  • Identify the five predominate styles of conflict management and the situations when each is most appropriate
  • Apply strategies to neutralize your own emotions as well as those of others
  • Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts
  • Deal more effectively with complex or difficult conflicts through the use of seven "turnaround strategies"
  • Understand the effects of turf battles on the functioning of state health departments
  • Apply structural and interpersonal strategies to identify and resolve turf problems within the department
  • Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

Communication 1.3, Conflict Management 2.1, and Leadership 11.3.  Utilize effective communication to facilitate team development.  Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response. 
Examine and evaluate problems and challenges for the organization.

CEUs Offered:





Online Self-Pace


3 hours

Presenter(s) and/or Content Experts:

Technical requirements:

  • Adobe Acrobat Reader 
  • Speakers

Registration requirements:

Register a free account

Creation and/or update: February 21, 2014