Improving Interpersonal Communication and Relationships

Course Summary

1. Title: Improving Interpersonal
Communication and Relationships

2. Keywords/Themes:

Course Description:

purpose of this course is to focus on the communication skills you will need as
a leader in a public health department. It is well known that having effective
communication skills is crucial to managing staff and clients in a cooperative
and functional manner, and that being able to clearly present ideas enhances
career mobility. The communication elements discussed in this course are
designed to provide insight into your professional and personal communication.

Intended Audience:

5. Learning Objectives:

  • Classify
    the impact of verbal and non-verbal communication
  • Identify
    behavioral and communication styles
  • Explain
    how different communication styles clash
  • Describe
    how to adjust to the different communication styles
  • Weigh
    the perspectives of others

Pre-requisites/Learning Level: No Pre-requisites

7. Competencies addressed:

Communication 1.1.  Listen actively and respectfully
while acknowledging the thoughts and opinions of other.

8. CEUs Offered: N/A

9. Cost: Free

10. Modality/format: Online Self-Pace

11. Length: 2 hours

12. Presenter(s) and/or Content

13. Technical requirements:

  • Adobe Acrobat Reader 
  • Flash Player 
  • Speakers

14. Registration requirements: Register a free account

15. Creation and/or update: October 16, 2012