Communication
Basic Customer Service Skills: The Heart of Communications |
This course covers the basics behind effective communications. The "Total Package" of communication helps participants understand the components of communication. The communication process, the importance of listening, and barriers to effective communications are also discussed. Intended Audience:General Learning Objectives:
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The Messenger Chronicles: Introduction & The Four Cs |
Contact: Brandi Bordelon The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting responsibility for one's own... More About This Course |
How to Manage Conflict so it Does not Manage You |
This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace. With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process. Intended Audience:Learning Objectives:...More About This Course |
Basic Customer Service Skills: "Hello" Now What? Telephone Skills |
This course covers the basics of communication techniques for the telephone. Immediately following the review of the basics, this webinar will provide some additional information and tips to help improve your effectiveness when answering the telephone. Intended Audience:General Learning Objectives:
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Basic Customer Service Skills: Customer Service 101 |
Every job position has customers. This webinar helps participants explore who their customers are. Intended Audience:General Learning Objectives:
Pre-requisites/Learning Level:No Pre-requisites Competencies addressed:... More About This Course |
Social Marketing and Public Health: Effective Campaigns and How They Work |
This presentation provides an overview of the theories behind social marketing, social marketing strategies, how it works, and examples of effective campaigns Intended Audience:Learning Objectives:By the end of the course, you should be able to do the following:
Pre-requisites/...More About This Course |
