Communication
Basic Customer Service Skills: The Heart of Communications |
This course covers the basics behind effective communications. The "Total Package" of communication helps participants understand the components of communication. The communication process, the importance of listening, and barriers to effective communications are also discussed. Intended Audience:General Learning Objectives:
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The Messenger Chronicles: Introduction & The Four Cs |
Contact: Brandi Bordelon The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations. This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting responsibility for one's own... More About This Course |
Leadership Management Communication |
No matter how effective a leader/manager you already are, this course is designed to refresh and refine the skills needed to lead your teams to success in today's fast-paced and stressful health care environment. By exploring effective leadership styles and strategies, this course provides specific tools to enhance leadership/management communication. Intended Audience:Learning Objectives:By the end of the course, you should be able to do the following: ... More About This Course |
Managing Diversity Begins With You |
The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services. Intended Audience:... More About This Course |
Social Marketing and Public Health: Effective Campaigns and How They Work |
This presentation provides an overview of the theories behind social marketing, social marketing strategies, how it works, and examples of effective campaigns Intended Audience:Learning Objectives:By the end of the course, you should be able to do the following:
Pre-requisites/...More About This Course |
