Communication

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Basic Customer Service Skills: The Heart of Communications

Course Summary

1. Title: Basic Customer Service Skills: The
Heart of Communications

2. Keywords/Themes:

3.
Course Description:

This
course covers the basics behind effective communications.  The "Total
Package" of communication helps participants understand the components of
communication.  The communication process, the importance of listening,
and barriers to effective communications are also discussed.

4....

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The Messenger Chronicles: Introduction & The Four Cs

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations.  This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting...

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Professionalism/Customer Service in the Health Environment

Course Summary

1. Title: Professionalism/Customer Service in
the Health Environment

2. Keywords/Themes:

3.
Course Description:

This
course develops the skills necessary to communicate effectively across the full
range of roles that will be encountered in healthcare and public health
settings.

4.
Intended Audience:

5. Learning Objectives:

By the end of the course, you should be able
to do the...

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Basic Customer Service Skills: "Hello" Now What? Telephone Skills

Course Summary

1. Title: Basic Customer Service Skills:  "Hello" Now What? Telephone Skills

2. Keywords/Themes:

3.
Course Description:

This
course covers the basics of communication techniques for the telephone. 
Immediately following the review of the basics, this webinar will provide some
additional information and tips to help improve your effectiveness when
answering the telephone.

4.
Intended Audience:...

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Basic Customer Service Skills: Customer Service 101

Course Summary

1. Title: Basic Customer Service Skills:  Customer Service 101

2. Keywords/Themes:

3.
Course Description:

Every
job position has customers.  This webinar helps participants explore who
their customers are.

4.
Intended Audience: General

5. Learning Objectives:

  • Define
    who customers are
  • Define
    service
  • Explain
    RATER - the five...
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Improving Your Communication Skills

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Description:
The purpose of this course is to focus on the communication skills you will need as a leader in a public health department. It is well known that having effective communication skills is crucial to managing staff and clients in a cooperative and functional manner, and that being able to clearly present ideas enhances...

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Social Marketing and Public Health: Effective Campaigns and How They Work

Course Summary

1. Title: Social Marketing and Public Health:
Effective Campaigns and How They Work

2. Keywords/Themes:

3.
Course Description:

This
presentation provides an overview of the theories behind social marketing,
social marketing strategies, how it works, and examples of effective campaigns

4.
Intended Audience:

5. Learning Objectives:

By the end of the course, you should be able
to do the...

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