Communication

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The Messenger Chronicles: Introduction & The Four Cs

Course Title

Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

 

The "Messenger Chronicles: Effective communication strategies for difficult conversations" presents a new framework for communication in difficult situations.  This framework shifts focus away from managing "difficult" people towards and understanding of the process of difficult conversations and accepting responsibility for one's own...

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How to Manage Conflict so it Does not Manage You

This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace.  With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.

Intended Audience:

Learning Objectives:...

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Basic Customer Service Skills: "Hello" Now What? Telephone Skills

This course covers the basics of communication techniques for the telephone.  Immediately following the review of the basics, this webinar will provide some additional information and tips to help improve your effectiveness when answering the telephone.

Intended Audience:

General

Learning Objectives:

  • Recognize the importance of three critical values
  • Learn three primary telephone skills
  • Review basic procedures of answering a...
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Basic Customer Service Skills: Customer Service 101

Every job position has customers.  This webinar helps participants explore who their customers are.

Intended Audience:

General

Learning Objectives:

  • Define who customers are
  • Define service
  • Explain RATER - the five service quality elements
  • Discuss the communications/customer service connection

Pre-requisites/Learning Level:

No Pre-requisites

Competencies addressed:

...

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Social Marketing and Public Health: Effective Campaigns and How They Work

Johns Hopkins Bloomberg School of Public Health

This presentation provides an overview of the theories behind social marketing, social marketing strategies, how it works, and examples of effective campaigns

Intended Audience:

Learning Objectives:

By the end of the course, you should be able to do the following:

  • Understand social marketing.
  • Social marketing theories and strategies.
  • Principals and evidence of effectiveness.

Pre-requisites/...

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